Digital service and delivery
Postavya is an online software subscription. Access is provided digitally after account setup and plan activation. We do not ship physical goods, so shipping, returns and exchanges do not apply.
Customer policy
Refunds & Cancellation
Last updated: September 2026
Cancel a subscription
You may cancel a month-to-month subscription at any time by emailing our support team from the email address on your account. We will process the request within one business day. Cancellation stops the next renewal; your paid access continues through the end of the current billing period. Cancelling by itself does not refund a billing period that has already started.
When a refund may be issued
Email us within 7 calendar days of the charge to request a refund for a duplicate or unauthorized charge, or if a material service failure prevents you from using Postavya as described. For a service failure, contact support so we can investigate and try to resolve it. If we cannot resolve the reported failure within 5 business days, we will refund the affected monthly billing period.
Refund timing and method
After approving a refund, we initiate it within 5 business days to the original payment method. Your bank or payment provider controls when the funds appear, so posting time may vary.
How to contact us
Email support@postavya.com or call +923004801734 with the account email, transaction date and a short description of the issue. Please do not send your full card number or security code. We usually respond within one business day and aim to resolve billing or service complaints within 5 business days. You can also use our contact page.
See our Terms & Conditions or contact us with questions.